Cover letter and resumer

Aug 12, 2010


To Whom It May Concern:

I have held a long-term job of eight years with one company in the customer service industry. I have developed skills in speaking, writing, and listening effectively. These skills have helped me to communicate concisely with both external and internal customers. My problem solving and coaching skills have helped me to develop and manage a team of employees. My adaptive and self-starting skills will ensure that I am able to accept changes within the company or responsibilities of this job. I am able to keep a positive attitude and motivate others to do the same. I believe these skills would be a great asset to your company and help me to perform the duties you are looking to fill.

Sincerely,
Heather Moody













4509 NORFOLK CIR PROVO, UT 84604
(801) 376-4362 • HEATHERAMOODY@YAHOO.COM

HEATHER MOODY
OBJECTIVE

To gain a position and use my skills within a reputable company with opportunity for growth.
SUMMARY OF QUALIFICATIONS

2002 Comcast Sandy, UT
Inbound Sales Representative
Achieved the Star Award for work on project to consolidate customer accounts into single database.

2006 Comcast Sandy, UT
MDU/Commercial Supervisor
Recognized for sales leader in the West Division.
EMPLOYMENT

01/2010-05/10 American Leadership Academy Spanish Fork, UT
Teacher
• Facilitate self-learning computer tutorial system for students grades 8-12.
• Teach high school biology to a class of 25 students.
• Responsible for daily lesson plans, grading, attendance and interaction with parents and students to ensure success for the students.

07/2008-05/2009 ReMax Metro Ogden, UT
Office Manager
• Managed sales transactions from entering on MLS at listing date to completing commission payments and reporting stats at closing.
• Managed accounts receivables and payables through quickbooks. I was responsible for starting up the company in quickbooks and going a year of records to input all information for the accounting of our office.
• Managed all aspects of the office from office supplies to payroll.


10/1999-08-2007 Comcast Sandy, UT
MDU/Commercial Supervisor
• Developed relationships with property management companies, builders and developers to service new and existing properties.
• Negotiated new and renew agreements with all multi dwelling complexes, through onsite presentation, phone and email contact, increasing by approximately 100 new complexes in the last year.
• Supervised the billing, servicing, and build schedules associated with each contract.
• Implemented and maintained the contract database that kept record of all aspects of over 3000 existing contracts.
• Investigated and prepared redlines, litigation facts, and any other ongoing issues for Comcast corporate legal department as well as local outside counsel used in litigation.
EDUCATION

1992-1996 Enterprise High School Enterprise, UT
Diploma

2009 Weber State University Ogden, UT
Undergraduate Studies, Nursing 3.8 GPA

2009 Utah Valley University Orem, UT
Undergraduate Studies, Respiratory Therapy
REFERENCES

Available upon request.